Overview
This article helps you understand your Access Volcanic Onboarding Team and how they support your journey from website purchase to launch. Your Onboarding Team consists of dedicated specialists who handle the technical build, configuration, and testing to ensure your recruitment platform is ready to attract qualified candidates through optimised search functionality and user experience.
Key benefits
Dedicated Project Manager serves as your single point of contact throughout the entire process
Expert technical build by experienced developers who specialise in recruitment websites
Quality assurance testing ensures everything works perfectly before you go live
Structured online training programme prepares you to manage your platform confidently
Smooth transition to ongoing support teams after your successful launch
Before you start
Before your onboarding journey begins, you should understand:
Your Project Manager will contact you directly after your website purchase
The onboarding timeline varies based on your website's complexity and requirements
You'll have access to training resources and support throughout the process
Understanding your Onboarding Team
Your Onboarding Team transforms your website purchase into a fully functional recruitment platform ready for success.
Who's on your team
Project Manager: Your main contact who coordinates the entire process, manages timelines, and ensures your requirements are met. They guide you through each stage and answer questions about your website build.
Developer: The technical specialist who builds and configures your website according to your specifications. They handle the complex setup work so you don't have to worry about technical details.
📌 Note: Your Onboarding Team specialises in website builds and knows your project better than any other team during this phase.
Your Onboarding approach
Your Project Manager will recommend the onboarding approach that best suits your project complexity and communication preferences, though you can discuss your preferences with them.
Digital onboarding
Combines your dedicated Project Manager with Digital Assistant support for comprehensive guidance.
Access to automated support tools alongside personal contact
Streamlined communication through multiple channels
Enhanced self-service resources for common questions
Traditional onboarding
Focuses on direct contact and email communication with your Project Manager.
Primary communication via email and scheduled calls
Personalised attention throughout the build process
Direct access to your Project Manager for all queries
🤓 Tip: Your Project Manager will recommend the best approach based on your project complexity and communication preferences.
The onboarding process
Your Onboarding Team guides you through the complete journey from website purchase to successful launch.
What happens during onboarding
Your Project Manager contacts you after purchase and coordinates the entire process. They work with technical specialists to build your website according to your requirements.
📌 Note: Timelines vary depending on your website's complexity and specific requirements.
Key stages you'll experience
Initial contact and planning: Your Project Manager discusses requirements and timelines
Website development: Technical team builds and configures your platform
Testing and review: Quality checks ensure everything works before launch
Launch preparation: Final setup and content guidance
Go-live and handover: Website launches and transitions to ongoing support
⚠️ Important: Always raise concerns before approving your website launch. Your Onboarding Team can address issues during the build process.
🤓Your Onboarding Team remains available for a short period after launch to address any immediate issues.
Getting support during onboarding
Know exactly who to contact for different types of assistance throughout your onboarding journey.
Contact your Project Manager for
Website build questions and requirements clarification
Timeline updates and progress discussions
Technical setup concerns and configuration issues
Launch preparation and approval processes
Any concerns about your website development
Additional resources available
Digital Assistant: Automated support for common questions (Digital Onboarding)
Help Centre: Self-service resources and guidance materials
Training resources: Materials to help you manage your website effectively
📌Note: Don't contact the Support Team during onboarding. Your Onboarding Team knows your website build best and can provide more accurate assistance.
After your website launches
Understand the support structure that takes over once your recruitment platform goes live.
Your new support structure
Support Team: Handles technical issues, troubleshooting, and platform maintenance questions.
Customer Success Team: Provides strategic guidance, performance optimisation advice, and helps you maximise your recruitment results.
Account Manager: Manages your business relationship, discusses service upgrades, and coordinates additional requirements.
Transition process
Receive welcome email from our Support Team Leader confirming launch
Access ongoing support through standard channels
Onboarding Team remains available for short safety period
Full transition to permanent support structure
📌 Note: You're responsible for adding content to your website, but your Onboarding Team will guide you on what content to add and where to place it.
Best practices
✅ Preparation and communication
Prepare your questions and requirements clearly
Give feedback promptly when your team requests it
Get your content ready early in the process
Test everything thoroughly before you approve
❌ What to avoid
Contacting the Support Team during your onboarding
Saying yes to launch if something does not feel right
Rushing through important approval steps
Leaving your content preparation too late
FAQs
Q1: How long does the onboarding process take?
Answer: Onboarding duration depends on your website's complexity and custom requirements. Your Project Manager will give you a specific timeline when your project begins.
Q2: Do I get a dedicated person to work with?
Answer: Yes, you get a dedicated Project Manager as your main contact plus a Developer who handles the technical build work.
Q3: What happens if I don't like my website before it launches?
Answer: Contact your Project Manager straight away with specific concerns. Never approve launch until you're completely happy with your website.
Q4: Can I contact the Support Team during onboarding?
Answer: You should contact your Onboarding Team instead of the Support Team during the build process. They know your website build better than Support and can give you more accurate help.
Q5: What support do I get after my website goes live?
Answer: You move to the Support Team for technical issues, Customer Success Team for strategic guidance, and your Account Manager for business discussions.
Q6: Who adds content to my website?
Answer: You add the content, but your Onboarding Team gives you guidance on what content to add and where to put it effectively.
Q7: What's the difference between Digital and Traditional Onboarding?
Answer: Digital Onboarding includes Digital Assistant support alongside your Project Manager, while Traditional Onboarding focuses on direct email and phone communication.
Q8: What happens during the safety period after launch?
Answer: Your Onboarding Team remains available for a few weeks after launch to address any immediate issues while you transition to ongoing support teams.