Overview
Amazon has confirmed that the global AWS service disruption experienced yesterday has now been fully resolved. We are seeing stable performance and full functionality across our products, including our Digital Assistant platform.
What happened
Amazon Web Services (AWS) experienced a global service disruption yesterday that temporarily affected our Digital Assistant platform, which relies on AWS infrastructure to power our Intercom-based customer service system.
The disruption caused widespread issues across the internet, impacting our Digital Assistant which helps handle customer inquiries and support requests.
Resolution confirmed
Amazon has officially confirmed that the global AWS service disruption has been fully resolved. We are now seeing stable performance and full functionality across all our products.
What this means for you
✅ Digital Assistant fully operational: All features and functionality restored
✅ Stable performance: Normal response times resumed
✅ Access Volcanic websites: Remained unaffected throughout the incident
✅ Full functionality: All customer service channels operating normally
Ongoing monitoring
We continue to monitor the AWS Global Health Dashboard for further updates, including confirmation of the root cause of yesterday's disruption.
Thank you for your patience and understanding during this temporary disruption.
Stay informed
For complete details of yesterday's impact and ongoing service monitoring, visit our Access Recruitment status page. This is your go-to resource for real-time service status updates for all Access Recruitment products, including Access Volcanic. You can view historical incident details, current system status, and subscribe to updates for future notifications.
Access Volcanic Technical Support Team