Overview
Help articles provide detailed instructions and answers to common questions about using your website. Here's how to find the information you need quickly and easily.
Access the Help Centre
Navigate to the Help Centre homepage
Find the link in our articles or via the Digital Assistant in your admin dashboard
Search for articles
Using the search bar | Browse by category |
Locate the search bar at the top of the Help Centre homepage
| From the Help Centre homepage, browse the available categories
|
Reading help articles
Once you open an article, you'll find:
Clear, numbered steps to guide you through processes
Helpful screenshots and visual aids
Useful tips and important information
24/7 availability for whenever you need answers
🤓 Tip: Help articles are available around the clock, so you can find answers anytime you need them.
Need more help?
If you can't find what you're looking for in the articles:
Click the blue chat bubble to find the Access Digital Assistant
The assistant is available throughout the Help Centre for additional support
FAQs
Q1: Why can't I find articles when I search?
Answer: Try using different keywords or shorter search terms. For example, instead of How do I add a new job posting to my website, try searching for jobs or add jobs.
Q2: The search results don't match what I'm looking for. What should I do?
Answer: Browse by category instead of searching, or try the digital assistant, which can understand your question in more detail and provide personalised results.
Q3: Are the help articles updated regularly?
Answer: Yes, our help articles are regularly updated to reflect the latest features and processes. You'll always find current information.
Q4: Can I bookmark specific help articles?
Answer: Yes, you can bookmark any help article URL to return to it later. Each article has a unique web address you can save.
Q5: What if the screenshots in an article don't match what I see?
Answer: Contact our digital assistant or support team, as this may indicate your account has different settings, or you're using a newer version of the interface.