Overview
The Help Centre is your starting point for getting help with your website. Whether you need quick answers, detailed guides, or want to speak with our support team, everything begins here.
What you can do in the Help Centre
The Help Centre offers three main ways to get the support you need:
Search help articles for step-by-step guides and answers to common questions
Use the digital assistant for instant, AI-powered help available 24/7
Contact our support team when you need to speak with a real person
Benefits of using the Help Centre
Our Help Centre is designed to provide faster, easier, and more helpful support exactly when you need it. You can access help articles around the clock, get immediate responses from the digital assistant, and connect with our team when necessary.
Getting started
To make the most of your Help Centre experience:
Browse our help articles either by category or using the search function to find relevant articles
Try the digital assistant (blue chat bubble) for quick answers
Contact support through the assistant when you need personalised help
📌 Note: The Help Centre link can be found via the digital assistant in your admin dashboard.
FAQs
Q1: Where do I find the Help Centre link?
Answer: You can access the Help Centre via the digital assistant in your admin dashboard. Look for Help Centre or Get Help options.
Q2: Do I need to create an account to use the Help Centre?
Answer: No account is required to browse help articles. However, you'll need to provide your email address when using the digital assistant or contacting support.
Q3: Is the Help Centre available 24/7?
Answer: Yes, help articles and the digital assistant are available around the clock. Human support availability may vary depending on your support plan.
Q4: What's the difference between the digital assistant and human support?
Answer: The digital assistant provides instant answers from our knowledge base, whilst human support offers personalised help for complex issues that require individual attention.
Q5: Can I access the Help Centre from my mobile device?
Answer: Yes, the Help Centre is fully accessible on mobile devices and tablets through your web browser.