Overview
This article helps you add and manage chatbots on your careers site. Chatbots improve candidate engagement by providing instant answers, guiding visitors to relevant opportunities, and encouraging them to complete key actions such as starting or finishing applications. You can choose between the Access Automate chatbot or third-party chatbot solutions.
Key benefits
Provide personalised responses based on user behaviour and available candidate information.
Humanise the candidate experience by reflecting your brand tone and personality.
Guide candidates to roles or resources that match their skills and preferences.
Deliver round-the-clock support across all time zones and outside working hours.
Send proactive messages at critical moments such as application completion prompts.
Collect valuable insights about candidate behaviour, preferences, and common pain points.
Identify frequently asked questions to inform your recruitment and content strategy.
Receive real-time feedback on areas where candidates get stuck or need clarification.
Before you start
Before adding a chatbot to your site, make sure you have:
Admin access to your careers' site.
The installation script provided by your chatbot vendor.
Knowledge of any specific placement or configuration requirements from your provider.
Confirmation of which site domains need the chatbot enabled.
📌 Note: For Access Automate package queries, contact your Account Manager to confirm availability in your plan.
Understanding your chatbot options
This section explains the chatbot solutions available for your website.
Access Automate chatbot
We offer the Access Automate chatbot as part of all website packages. Access Automate provides several advantages compared to third-party solutions. The chatbot is included in all career website packages and is designed to be fully supported on your site.
As part of The Access Group ecosystem, it supports consistent branding and provides a smoother support experience.
Access Automate can be used as part of an integration between Access Automate and Access Recruitment software, with capabilities that include CRM automation, LinkedIn outreach acceleration, and intelligent chatbot functionality.
🤓 Tip: Contact your Account Manager or use our contact form to request a demo.
Third-party chatbots
You can also add third-party chatbots to your careers site, including solutions such as Drift, Tawktoo, and Messenger.
📌 Note: The chatbot's design, styling, and placement are controlled by the third-party provider. For design changes, positioning options, and styling, contact your chatbot provider directly.
Adding the chatbot script
Most chatbots are added to your site by inserting a script provided by the chatbot vendor into your website.
Using page tags
Obtain the installation script from your chatbot provider.
Go to page tags in your admin area.
Add the script to the header section of your site.
Click Save to publish your changes.
Open your careers site in a private or incognito browser window.
Confirm the chatbot loads correctly on the page.
📌 Note: Testing in a private or incognito window ensures you see the chatbot as a first-time visitor would.
Handling specific provider requirements
Some chatbot providers require specific script placement rules, multiple scripts, domain allow-listing, or additional configuration instructions that cannot be met using the standard page tags approach.
Contact the support team via the Digital Assistant.
Include the full script or scripts in your case description.
Attach provider documentation or requirements.
Specify any placement or configuration instructions.
List the site domain or domains where the chatbot should be enabled.
⚠️ Important: Access Automate is supported as part of your career website. Third-party chatbots are not built or controlled by Access. If a third-party chatbot loads incorrectly, appears in the wrong location, or requires styling changes, you will need to work directly with the third-party provider.
Best practices
Test the chatbot on both desktop and mobile devices to ensure it does not obstruct key content or application flows.
Coordinate with your chatbot provider before making major site changes that could affect script placement.
Review chatbot conversations regularly to identify common questions and areas where your content or processes can be improved.
Use chatbot insights to refine your recruitment strategy and inform your content decisions.
Configure the chatbot tone to reflect your brand personality and create a warmer candidate connection.
Monitor chatbot performance to ensure it provides value without creating friction in the candidate journey.
📌 Note: For package queries or Access Automate availability, contact your Account Manager for details about your specific plan.
FAQs
Q1: What is the difference between Access Automate (previously known as elay) and third-party chatbots?
Answer: Access Automate is included in all career website packages and is fully supported on your site. Third-party chatbots are external solutions that you integrate yourself. Access Automate provides better support integration and aligns with The Access Group ecosystem.
Q2: Why isn't my chatbot appearing on the site?
Answer: Confirm the script is present in the correct location such as the header section in page tags. Check whether the provider requires domain allow-listing and ensure your careers site domain is permitted. Test the site in a private or incognito browser window. If the chatbot is third-party, check the provider's status page and documentation. Contact support if you still need help.
Q3: Can I customise the design and placement of my chatbot?
Answer: For Access Automate, contact your Account Manager to discuss customisation options. For third-party chatbots, the design, styling, and placement are controlled by the third-party provider. Contact your chatbot provider directly for design changes and positioning options.
Q4: Do I need technical knowledge to add a chatbot?
Answer: Adding a chatbot using the standard page tags approach requires basic admin access to your careers' website. If your provider has specific requirements that cannot be met via page tags, contact the support team and the Access team will assist you.
Q5: Will the chatbot work on mobile devices?
Answer: Yes, chatbots typically work on mobile devices. Test the chatbot on both desktop and mobile to ensure it does not obstruct key content or application flows. If you experience issues, contact your chatbot provider for mobile-specific configuration guidance.
Q6: Can I use multiple chatbots on my site?
Answer: Technically you can add multiple chatbot scripts, but this is not recommended as it can confuse candidates and create performance issues. Choose one chatbot solution that best meets your needs.
Q7: How do I remove a chatbot from my site?
Answer: To remove a chatbot, delete the chatbot script from your page tags section in your Admin Area and save your changes. If the chatbot was added through our support team with specific requirements, start a new conversation via our Digital Assistant to request removal.
Q8: What information should I include when raising a support case for chatbot issues?
Answer: Include the chatbot name and provider, the site URL, the script and any configuration requirements, and screenshots or error messages if available. This information helps the support team resolve your issue quickly.