Overview
This article helps you understand your options for displaying pop-up messages on your careers site. Pop-ups are messages that appear on your website to highlight important information or prompt user action, such as site-wide alerts, promotional banners, or announcements. You can implement pop-ups through custom development or third-party embedded tools.
Key benefits
Request custom pop-ups built directly into your site for complete control over design and functionality.
Use third-party pop-up tools to deploy messages quickly without requiring development work.
Target specific audiences, pages, or timing triggers to deliver relevant messages to the right visitors.
Choose the solution that best fits your requirements and budget.
Display important announcements, campaigns, or compliance messages effectively across your careers site.
Before you start
Before requesting or adding a pop-up, make sure you have:
A clear goal for the pop-up (announcement, campaign, compliance, accessibility).
Identified where it should display (entire site, specific pages, vacancy pages only).
Defined who should see it (all visitors, returning visitors, specific audiences).
Determined when it should appear (page load, after delay, on scroll, exit intent).
Decided how users should dismiss it (close button, "Don't show again", auto-dismiss).
Considered which devices must support it (desktop, tablet, mobile).
📌 Note: Having clear answers to these questions helps Support assess and deliver your request efficiently.
Understanding pop-up options
This section explains the different ways you can add pop-ups to your careers site.
Available pop-up approaches
You can implement pop-ups on your careers site using two main approaches:
Custom pop-up banner or alert
Built directly onto your site through development work. This option provides complete control over design, functionality, and integration.
Development work may be chargeable or require Professional Services depending on your requirements.
Third-party pop-up tools
Pop-ups that you embed on your site by adding scripts through Page Tags or other integration methods. This approach allows you to deploy pop-ups quickly without requiring custom development.
Each approach has different implementation requirements, costs, and levels of control.
Requesting a custom pop-up
Custom pop-ups require development work and may be chargeable or require Professional Services.
What to expect
When you request a custom pop-up, Support will review your requirements and let you know what options are available. This may include configuration changes, development work quoted by Professional Services, or recommendations for alternative approaches.
Submitting your request
Contact the Support team via the Digital Assistant.
Provide detailed information about your requirements, including:
What the pop-up should say?
Where it should display?
When it should appear?
How users should dismiss it?
Any targeting or tracking needs.
Design requirements such as brand colours, layout, and buttons or links.
Wait for Support to review your requirements and confirm what options are available.
If Professional Services are required, work with the Services team to scope and cost the development work.
📌 Note: Providing complete information upfront helps Support assess and progress your request more quickly.
Using third-party pop-up providers
Some customers choose to use third-party pop-up tools and embed them into their careers site.
How third-party pop-ups work
Third-party providers typically provide a script to embed, which you add via your site's Page Tags field. This usually involves adding a JavaScript snippet that loads the pop-up functionality from the provider's service.
⚠️ Important: You are responsible for researching and selecting a provider that meets your requirements.
Use caution when adding third-party scripts to your site:
Some tools can cause page performance issues and slow down your site.
Some tools may introduce security and privacy risks depending on how they handle data.
You remain responsible for ensuring compliance with data protection regulations.
🤓 Tip: If you are unsure about adding third-party code, discuss your approach with your internal technical team or agency before proceeding.
Related features
Some pop-ups or overlays on your site may relate to specific features, such as cookie consent or accessibility tooling.
Cookie consent pop-ups
A cookie pop-up informs users that cookies are in use and, where required, allows them to provide consent under regulations such as GDPR. The cookie solution you need depends on the cookies present on your site, including any third-party tools you have installed.
📌 Note: For detailed information about cookie consent options and implementation, see the Cookie Compliance help guide.
Recite Me accessibility tools
Recite Me provides accessibility tooling such as the Recite Me Toolbar, which lets users customise their browsing experience with screen reader support, layout tools, and font adjustments. Recite Me also offers accessibility audits, compliance checking, and professional services support for advanced requirements.
📌 Note: For detailed information about Recite Me features and how to enable them, see the Website accessibility help guide.
Chatbots and live chat tools
Chatbot providers such as Intercom, Drift, Tidio, LiveChat, Zendesk Chat, and Freshchat can add pop-up banners or serve a similar purpose to traditional pop-ups. These tools typically appear as chat widgets that can display proactive messages, announcements, or prompts to engage visitors. Many chatbot platforms offer customisable pop-up functionality alongside their core chat features.
📌 Note: For detailed information about adding chatbots to your careers site, see the Add chatbots help guide.
When to contact Support
Contact Support when you need assistance with pop-up implementation or have questions about your options.
Reasons to contact Support
You should contact Support if:
You want a custom pop-up banner or alert built as part of your careers site.
You are unsure what options are available for your requirements
You want guidance on whether to use custom development or an embedded third-party tool.
Information to include in your request
When raising your request, include message content, display rules for pages and audiences, triggers and timing requirements, dismissal behaviour, design requirements, and any reporting or tracking requirements.
Providing this information upfront helps Support assess and progress your request more quickly.
Best practices
Test the impact on performance by temporarily disabling third-party scripts if you notice slower page loading times after embedding pop-up tools.
Avoid showing multiple pop-ups at once, such as a third-party campaign pop-up plus a cookie consent banner, as this creates a poor user experience, especially on mobile devices.
Check that linked content in your pop-ups points to published and accessible destination pages, particularly for legal or compliance information.
Keep accessibility in mind by ensuring pop-ups are readable, keyboard-accessible, and do not block core site functionality for users who rely on assistive technologies.
Review third-party providers carefully before embedding scripts, considering their impact on performance, security, and data privacy.
Document your pop-up implementation approach internally so team members understand what tools and scripts are active on your site.
📌 Note: Regular testing and monitoring help maintain optimal performance and user experience across all devices.
FAQs
Q1: How much does a custom pop-up cost?
Answer: Development work for custom pop-ups may be chargeable depending on your requirements. Contact Support to discuss your needs and they will let you know what options are available, including any associated costs.
Q2: Can I create my own pop-up without developer help?
Answer: You can use third-party pop-up tools that require only a script to be embedded via Page Tags. You must research and select a suitable tool yourself, as we are not affiliated with third-party providers.
Q3: Will adding a third-party pop-up tool slow down my site?
Answer: Some third-party scripts can affect page performance. Test your site with the script temporarily disabled if you notice slower loading times to confirm whether the pop-up tool is the cause.
Q4: Can I show different pop-ups to different audiences?
Answer: If you request a custom pop-up, discuss targeting requirements such as audience rules, specific pages, or timing triggers with Support. Third-party tools may also offer audience targeting features depending on the provider you choose.
Q5: What happens if I show multiple pop-ups at the same time?
Answer: Showing multiple pop-ups simultaneously, such as a campaign banner plus cookie consent, can create a poor user experience, especially on mobile devices. Review your pop-up strategy to avoid overwhelming visitors.
Q6: Are there any free pop-up options available?
Answer: Some features such as cookie consent may already be available on your site where applicable. For custom messages or promotional banners, contact Support to discuss your requirements and available options.
Q7: Can I track pop-up interactions in analytics?
Answer: If you request a custom pop-up, discuss tracking and analytics requirements with Support during the scoping process. Third-party pop-up tools may also include built-in analytics features.
Q8: Who is responsible for ensuring pop-ups are accessible?
Answer: You are responsible for ensuring all pop-ups on your site meet accessibility standards and do not block functionality for users who rely on assistive technologies. Support can provide guidance on accessibility requirements.
Q9: Can I remove or disable a pop-up once it is live?
Answer: For custom pop-ups, contact Support to request removal or modifications. For third-party pop-ups, you can remove the script from Page Tags to disable the functionality immediately.
Q10: What information should I prepare before requesting a custom pop-up?
Answer: Prepare details about the pop-up message content, where and when it should display, who should see it, how users can dismiss it, any design requirements, and whether you need tracking or audience targeting functionality.