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Use the Access Digital Assistant Video Guide

Find answers instantly with the Access Digital Assistant. Available 24/7 to support you while using the platform.

Grace Ndabananiye avatar
Written by Grace Ndabananiye
Updated this week

Video: Use the Access Digital Assistant in the admin area

πŸ“ŒNote: For full step-by-step instructions, visit the Use the Access Digital Assistant Help Guide


Transcript

0:04 Hello, today I'll show you how to use your access digital assistant so you can get instant answers to your questions 24-7.

0:17 You'll find the access digital assistant in the admin dashboard and in edit mode. To use it, click the icon at the bottom of your screen.

0:29 then click ask a question. Now I can add my question in the text box like so. Then the The access to social assistant will give me an answer using a knowledge base.

0:57 Now that I have my answer, I can add more prompts. Click that it helped if I got the answer I needed, or click talk to a person to speak to a member of the support team.

1:12 Make sure to provide any feedback on your interaction so we can improve the service. Note, this is the full offering of the access digital assistant, available to all Premiere and standard support users.

1:28 Contact your account manager to get full access. Thank you for watching.

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